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Complaints and Concerns

A formal complaint is a request for the resolution of a problem, conflict, concern or issue that negatively affects a student or students. Student formal complaints may include, but are not limited to, issues regarding classroom instruction, College policies, procedures, services and offices. Students are encouraged to review the College’s formal complaint procedures prior to submitting a complaint.

Student Complaint Procedures

To submit a formal complaint, each student must complete the Mesalands Community College online formal complaint form. To submit a formal complaint click on the link at the bottom of this page.

Informal Resolution

Students are strongly encouraged to resolve any concern by first meeting with the staff member, administrator, and his/her supervisor if necessary to try and come to a resolution prior to filing a formal complaint.

Grade Appeals

The formal complaint process is not for grade appeals. Should a student wish to contest a grade earned in a class, procedures are available in Mesalands Community College’s online catalog.

Reporting Other Types of Incidents

Formal Complaint Form: All issues that are not related to those identified above.